Refund & Returns Policy
Thank you for shopping with www.vepscare.com. We strive to provide you with the best Ayurvedic products for your well-being. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
To be eligible for a refund, please ensure that:
-You contact us within 24 hours of receiving your order.
– The product is unused, unopened and in its original condition.
– You provide proof of purchase, such as your order number or receipt.
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support team at support@vepscare.com or +918369640758 to request a refund.
- Provide details about your order and the reason for your refund request.
- Our team will guide you through the return process and provide you with a return authorization if applicable.
- Once we receive the returned product, we will inspect it and notify you of the status of your refund.
- If your refund is approved, it will be processed and applied to your original method of payment within Five [5] business days.
Exceptions
Please note that certain products may not be eligible for refunds, including:
– Personalized or custom-made items.
– Products purchased during a sale or promotion.
– Products that have been opened or used.
Shipping and Handling Fees
Shipping and handling fees are non-refundable unless the return is due to a mistake on our part or a defective or expired product.
Exchange Policy
If you would like to exchange your product for a different item, please contact our customer support team for assistance.
Customer Responsibilities
– You are responsible for the cost of returning the product unless the return is due to a mistake on our part or a defective or expired product.
– Please ensure that the returned product is securely packaged to prevent damage during transit.
Contact Us
If you have any questions about our refund policy or need assistance with your return, please contact us at support@vepscare.com or +918369640758.
Policy Updates
We reserve the right to update our refund policy at any time. Any changes will be reflectead on this page.
By making a purchase on our website, you agree to adhere to the terms outlined in this refund policy.
Last updated: [01/03/2024]
